FAQ

We have compiled a list of frequently asked questions regarding Virtual Life Support. If you cannot find the information you’re looking for in the FAQ, feel free to submit a support request.

General

Do you have a trial version available?
How much time does it take to complete the training?
Do trainees need prior VR experience to use Virtual Life Support?
Is VLS suitable for all age groups?
I want to deploy VLS at an event, is this possible?
Do trainees have to be supervised while using VLS?
Is VLS suitable for people who are sensitive to motion sickness and/or simulator sickness?
Do I need controllers to use VLS?
I am left-handed, can I use VLS?
I have a suggestion to improve VLS. Where can I share my thoughts?

Features

How is the CPR score calculated?
What languages are supported in VLS?
Can VLS be integrated with our LMS?
Can I choose a specific environment to train in?
How is CPR performance measured?
Can I save the training results?

Hardware

What devices are supported by VLS?
Do you have recommendations for increasing comfort?
Will VLS be available for Android/iOS phones?
How do I connect a SimCPR® Pro Trainer?
Automatic play space detection or manual setup?

Usage

How often do we have to recharge the headset when using VLS?
Which manikins can we use with VLS?

Troubleshooting

How can I prevent the manikin from moving?
The ground level of the world seems to be at the wrong height. What should I do?
My hands disappear in the victim. How do I avoid this?